Sirius Radio

Well I would have to say that I have had my Sirius Radio for the last 4 years, and loved every last minute of it. I have very rarely even had to call in for any type of services or issues. In the four years of using my Streamer GTR I only have called Sirius four times. Three of them have been since they acquired XM Radio.

The first time I called in it was late into the evening that I got the device. It was birthday gift from an ex. Ha, the device lasted longer than the relationship. I called in to activate and it was an American speaking gentleman. This obviously would provide Sirius with bonus points for any new customer in the USA. American's answering phones around 8-9pm EST is almost becoming unheard of now-a-days. I believe that is how it should be, and out sourcing does not help the economy that is diminishing our dollar.

The second time I called into Sirius was in the afternoon during my lunch about some billing issues. This was into the third year of having the device. I got it straightened out by telling them I was wanting to cancel as I was getting annoyed with being transferred around. Once I mentioned canceling my account I was transfered one more time. All of the representatives for Sirius was understandable but you could tell everything was extremely scripted and did not come natural to them.

My third telephone call was to Sirius about my device emitting a stronger FM frequencies than the FCC approves of. It was said to not be harmful to anyone but it would interfere with outside radio communications. They gave me a few options to fix this in an email. I'm not really interested in changing anything as it has been working fine. The last time I got a fix for something that was suppose to be broken but working fine was my dish washer. Once they repaired that I had to purchase a new one less than six months after the repairs. So I call them up and ask about the email indicating that I'm suppose to pick one of these options for free for my radio. I told the representative that I wasn't really interested in any of the options because it would be more wires that would have to be cluttering the car. Or it would be an inconvenience to drop my car off somewhere while they install the devices that they offer. I wasn't really able to understand the guy but he told me that these were just options they had to offer. It was not required that I do anything. That is the option I took as I've had the device and it's been fine for almost four years.

My fourth call into Sirius was probably a month after my third call. I found this kind of ironic that I told them I didn't want to choose any of the options they offered for my device, and about a week later the device started to have so much static it was unbearable. The sound quality has always been good, but lower volume than a CD, Tape, or Radio directly from the car. The last three weeks I have been off and on usage of the Sirius Radio, and last night I made the phone call to see what is happening; hoping that there was just satellite issues or upgrades going on. The only option they could offer was the the one from the email. They opted to send me a tape to plug into the car, along with a professional install of the system since I don't really want any wires hanging out. I already have enough of them from the power cord, and the receiver. I am not sure how well this will work out, and expect it to be interesting trying to schedule the installation along with working my 45 hour work weeks. And having my hands full on the weekends with a son.

I am pretty disappointed in the company as lately and I hope they are just recouping from the newly acquired XM merger. I really hope that they decide to move more of their customer service on the phone back into the US. It's horrible that all these American Companies are moving their phone centers out of the USA. There should be heavy penalty for not keeping them in the USA to a certain percent. I will give them a chance with the fix they offered me as I know they want to keep me a customer. But my suggestion to them would be to get people to work for you that do not sound scripted, and find people that can make it sound like they care. When I call up and get someone that I don't understand, and sounds like he or she is reading what is put in front of them it will not keep my loyalty to your company. I know I'm only one person, but I also know that my blogs can reach a lot more. Word of mouth does amazing thing for, or against companies.

Cheers,
Eric N Cincy